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FAQ

Find answers to commonly asked questions in our Frequently Asked Questions section. Don’t find what your looking for? Email us at hello@humminghomes.com and we’ll get back to you.
Overview

What is Humming Homes?

Humming Homes is a home membership service which brings together easy to use technology, and experienced people to help you have more good days at home.

What areas does Humming Homes operate in?

Currently, Humming Homes operates in the Hamptons, from Westhampton to Montauk, and in Greenwhich, CT. We are launching new markets later this year

How much does the service cost?

Humming Homes is a monthly subscription service that starts at $200 per month. Your individual subscription cost will depend on the size of your home, as well as its location.
Humming Homes Team

Who will be responsible for my home?

Your Home Coordinator acts as a single point of contact for everything to help you optimize your home. Think of them as the quarterback for your home. They are supported by 24/7 customer service, and local in-market teams -- so no matter what might arise the Humming Homes team is here to help you have more good days at home

How do you vet my Home Coordinator?

Every Humming Homes employee is put through an extensive screening process, as well as an external background check using Checkr. In addition to this in-depth screening they go through athorough training and on-boarding process to ensure that your home is always in good hands.

What is the Humming Homes Expert Network?

In addition to our Home Coordinators we also have a network of local experts in every market where we operate. These experts have at least ten years of experience as an estate manager. They help design your proactive Humming Home plan and troubleshoot in the event that any significant issues arise.
Services

What services do you provide?

Humming Homes is a comprehensive subscription that facilitates all proactive and reactive tasks for your home.

What vendors do you have access to?

We have access to a vetted network of service providers across any service that a homeowner may need. This includes landscaping, pool maintenance, handymen, electricians, HVAC professions, housekeeping and cleaning services -- as well as specialty vendors such as masonry, interior design, chimney cleaning -- you name it!

Will you manage existing projects and vendors?

Yes! We're vendor agnostic and will happily manage any existing relationships or projects! All vendor management -- whether it's someone you've worked with in the past, or a new vendor that we facilitate is included in your monthly subscription.
Support

How do I reach you if I need something?

We know that questions and issues can come up when you least expect them, which is why we built a chat feature right into the Humming Homes app where you can reach your Humming Homes team at any time. If you prefer, you can also call or e-mail us -- but our app is always the fastest way to reach us.

What happens if I am dissatisfied with the service?

Humming Homes offers a risk free guarantee in which we allow homeowners to opt out of the agreement with 60 days notice.

Will you be in person at my home?

Yes! Your Humming Homes team will come to your home in person as part of the onboarding process. After that, we will work with you to figure out when you will need us on site to ensure your home runs smoothly.

How often will someone come to my home?

Every homeowner receives 4 monthly house visits (30 mins each visit) and a 1 hour monthly maintenance visit (this can be in-person or virtual).

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